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    FAQ

    SHIPPING

    +Where can you ship?

    We currently ship to any address within the United States. We do not offer international shipping at this time.

    For additional information, please review our Shipping and Returns page.

    +How fast do you ship your orders?
    Orders are generally shipped within two business days excluding holidays. Orders placed on a holiday or weekend will be shipped within 2 business days upon return. Orders placed after 12 PM ET will begin to be processed the following business day.
    +Will my order arrive in multiple shipments?

    To ensure you receive your items as quickly as possible, orders with multiple items are sometimes fulfilled from more than one location. In these instances, your entire order may arrive in different boxes.

    If your items are shipped in separate boxes, your order may be delivered at different times. You will not be charged any additional costs. You will be emailed a tracking number for each box in your order. All shipments are properly insured at no additional cost to customers.

    +When can I expect to receive my order?
    Orders typically take anywhere from 3 to 5 business days to arrive. If your order is taking longer, please reach out to our customer service team and we’ll be happy to assist.
    +How can I track my order?
    Tracking information is sent to the email address you provide when you place your order. If you have issues finding your tracking number, feel free to reach out to our customer service team at contactus@wph.com for assistance.

    ORDERING

    +Can I change my order information?
    If you would like to make any changes to your order, please promptly call or email our customer service team and we will make those changes for you.
    +Can you help me find an item?
    If an item you’ve previously purchased is no longer available on our site, please reach out to our customer service experts for assistance. We try our best to help you replace your favorite legacy items or suggest similar items currently available.

    DISCOUNTS

    +Do you offer a military discount?

    Yes, we are excited to be partnered with GovX ID to offer a discount of up to 15%. Those eligible for the military discount include:

    • Current and former US military
    • Military spouses and dependents
    • First responders including law enforcement, fire, and EMS
    • Federal, state, and local government employees

    You will need an account with GovX ID to utilize the discount. After you log in to your WestPoint Home® account, you'll receive a single-use discount code you can apply at checkout. There is a limit of one discount code per day.

    RETURN POLICY

    +What is your return policy?

    If you are not satisfied with an item that you have purchased, you may return the item within 30 days for a full refund of the purchase price plus the applicable sales tax paid. You will not be refunded any shipping, handling, or other similar applicable charges paid unless the return is a result of a manufacturer defect or a shipping error on our part.

    Products may be returned within 30 days of receipt of the items. All unused items must be in original packaging. Laundered or used items will not be accepted. To receive a refund, the original packing slip should accompany your return.

    All refunds will be applied to the credit card used for the original purchase. If you return any part of an order that was part of a promotion, your refund may be reduced.

    If you need additional information on refunds, please read over the Shipping and Returns page.

    +Can I return face masks?
    Due to health and safety concerns, we cannot accept returns on face masks.
    +What is your policy on exchanges?
    At this time, we are unable to process exchanges. Instead, we recommend returning your original order for a refund and then creating a new order for the replacement item(s).
    +How do I start a return?

    The packing slip accompanying your order contains instructions for returning an item. Please follow the below steps to return an order:

    • Pack the item in its original packaging.
    • Include the top portion of the original packing slip in the return shipment.
    • Please place Return Reason Code in the appropriate section on the packing slip.
    • Affix the return/shipping label provided on the packing slip.
    • Pay the return shipping charges.
    • Insure the package for proper protection and value.
    • Obtain tracking numbers in case of loss.

    We cannot accept C.O.D. deliveries. WestPoint Home® is not responsible for lost items, including items lost during shipment.

    +How long does it take to receive a refund?
    You can expect a refund within 30 days after your return has been received and verified. You will receive an email confirmation once the refund is fully processed.

     

    If your question isn’t listed above or you need additional assistance, please contact our customer service team.